What's Next for Offshore Outsourcing? - Forum to Reveal Global Sourcing Strategies
Offshore outsourcing is an extremely hot topic, and more companies than ever are outsourcing vital business functions abroad. But companies need to be extremely careful when deciding on an outsourcing strategy. Business executives need to understand and evaluate the potential risks and rewards of outsourcing to determine if it is right for their business. In order to best make this decision and to set and execute an effective outsourcing strategy you need to evaluate all of your outsourcing options, select what functions to outsource, negotiate your outsourcing contracts, choose between short-term and long-term outsourcing and decide whether to go offshore.
In response to this growing industry need, Strategic Research Institute presents: Global Sourcing: What the Future Holds (http://www.srinstitute.com/ci283), April 14-15 at the Pan Pacific Hotel in San Francisco. This forum is specifically designed to share how outsourcing philosophy and techniques can be applied to obtain competitive advantage.
This event will feature strategies, solutions and best practices, providing specific insight into:
In response to this growing industry need, Strategic Research Institute presents: Global Sourcing: What the Future Holds (http://www.srinstitute.com/ci283), April 14-15 at the Pan Pacific Hotel in San Francisco. This forum is specifically designed to share how outsourcing philosophy and techniques can be applied to obtain competitive advantage.
This event will feature strategies, solutions and best practices, providing specific insight into:
- Discussion of alternatives to start your organization's journey into Sourcing
- The factors companies need to consider when deciding what functions can be outsourced offshore
- Criteria to consider when deciding upon an offshore service provider
- How to determine your readiness for offshore sourcing
- Start-to-finish analysis for effective offshoring of business processes
- Ways to power global cooperation through outsourcing
- Winning strategies to dramatically increase productivity by outsourcing IT applications
- Effective management of your outsourcing service providers
- Best practices for minimizing the risks and hidden costs of software development
- How to build an offshore strategy that fits your business objectives and organizational culture
- How to determine the best financial model for your offshore outsourcing project
- How to manage the offshore outsourcing lifecycle
Attendees will explore this multi-trillion global market with industry leaders from: Microsoft, Keane, The Paaras Group, NeoIT, McCamish Systems, Renodis, Inc, Tower Group, Lord, Bissell & Brook LLP, Fifth Third Bank, Vcustomer, Eforce, Bain & Company, Evaluserve, Shaw Pittman, VA Software Corporation, Vee Technologies, China Techsource, I.T. United, ASCI Inc., Infosys, and Barbados Investment and Development Corp.
PR Newswire
posted by Julia Zavileyskaya at 4:43 AM
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Why outsource to Costa Rica?
In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore.
Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language. This aspect alone has made Costa Rica a very attractive “near-shore” outsourcing solution.
Most importantly, you can take advantage of the international tax laws granted to international companies that invest in Costa Rica and its local economy. The potential savings and benefits will make your outsourcing campaign a very wise business decision.
In addition, unlike other traditional call centers, Costa Rica’s Call Center stays focused on managing no more than a hundred person call center, one outsourced or inbound customer oriented campaign at a time in order to properly control quality,performance and positive employee morale. Once capacity is reached at one of our call centers, another location will be created with the same structure and business plan in order to keep our call center results and expectations consistently higher than that of the competition.
Call center software is as important to an outsourced campaign as telemarketing training. Both areas must be secure, reliable and willing to out perform the same competition that you are currently considering. Costa Rica has a very solid infrastructure ,stable democratic government, very competitive labor costs and a call center job pool that is especially attunded to the North American culture. Call center jobs are some of the top paying career opportunities in Costa Rica. This differs greatly from other countries that consider it as a starting position in a dead end company. Turnover at these other locations are five to ten times more than in Costa Rica.
The high demand for call center services has provided our company with an abundance of respectable resumes of qualified telemarketers that want to work with and for you.
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